Return & Exchange Policy

We value our customers and strive to ensure a smooth shopping experience. Please read our Return & Exchange Policy carefully before placing an order.

Return Policy

Once an order is placed, all sales are final.

Returns are accepted only if the product received is damaged or defective.

All return requests are subject to verification by our team.

Upon approval, the refund will be processed as per our policy.

We do offer an exchange policy. You may request an exchange if:

Exchanges are applicable only for products of the same price or higher value.

We do not offer exchanges for items priced lower than the original product.

Any price difference (if applicable) must be paid by the customer.

Shipping charges for exchange cases will be borne by the customer.

To process your return or exchange request, please ensure the following conditions are met:

Customers must share the unboxing video within 24 hours of delivery.
The unboxing video must be sent to us on WhatsApp (+91 98770 66703) or via email at helpminimuse@gmail.com
Any claim raised after 24 hours of delivery will NOT be accepted under any circumstances.
Products must be unused, unaltered, and returned in their original packaging.
Claims without a valid unboxing video will not be considered.

Note: Claims submitted after 24 hours of delivery are strictly non-claimable and will be automatically rejected.

Once the return request is approved, the refund will be processed within 5–7 business days.
Refunds will be issued via UPI or Bank Transfer only.
Customers must share their UPI ID or bank account details for refund processing.
Refunds are applicable only in approved return cases.
No refund will be provided in case of an exchange.
No shipping charges will be deducted in case of defective or damaged products approved for return.

For any return or exchange-related queries, please contact us with your Order ID and unboxing video:

Our team will review your request and get back to you at the earliest.